Frequently asked questions

How much do you charge for shipping?
We provide free shipping to over 200 countries around the world *with some exceptions*

Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay – you won’t be charged any extra fees.

When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 3-15 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@lightnolo.com

Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@lightnolo.com